Warranty

Warranty Information for LightingNBeyond.com

At LightingNBeyond.com, we take pride in the quality and durability of our products. We are committed to providing you with lighting solutions that not only brighten your space but also stand the test of time. To ensure your confidence in our products, we offer the following warranty:

Limited Warranty Coverage:

1. Product Warranty: All products purchased from LightingNBeyond.com are covered by a limited warranty against manufacturing defects. The duration of this warranty may vary depending on the specific product, so please refer to the product listing or contact our customer support for details.
2. Hassle-Free Returns: If you receive a product from LightingNBeyond.com that is damaged or defective, please contact our customer support team within 30 days of receiving your order to arrange for a return or replacement.
3. Manufacturer Warranty: Most of our products have their respective factory warranties stated on our website. LightingNBeyond.com will assist our customers with these factory warranties in the following manner:

If a Product is declared defective and is under warranty, the customer asked to contact their Account Manager or Customer Service to request a Return Merchandise Authorization (RMA). With the RMA, our customer may be asked to return the declared defective product at the customer’s shipping expense for factory testing. Upon factory confirmation that the ballast is defective and not a product of improper installation, a credit will be issued to our customer for the returned defective ballast plus the shipping cost from the original ballast purchase. If a replacement is needed, it must be ordered and paid for as if it were a new order. (A credit for the defective may take from 2-4 weeks to be declared acceptable under warranty.)

Warranty Exclusions:

This warranty does not cover damage caused during shipping, this warranty does not cover damage caused by misuse, accidents, or improper installation. It also does not cover products that have been altered or modified in any way without prior authorization from LightingNBeyond.com.

If you receive an item damaged during shipping you most let us know whiten 5 days of receiving your shipment, do not send back any broken glass without any specific instructions to do so.

Shipping costs are not refundable. LightingNBeyond.com reserves the right to impose a restocking fee on all returns.

Claiming Warranty:

To initiate a warranty claim, please contact our customer support team at cs@lightingnbeyond.com. We may request proof of purchase, photographs, or other relevant information to process your claim promptly.

Our Commitment:

At LightingNBeyond.com, we stand by the quality of our products. Our goal is to ensure your satisfaction with every purchase. If you have any questions or concerns about our warranty or need assistance with a warranty claim, please don't hesitate to reach out to our dedicated customer support team.

Note: This warranty information is subject to change without notice, so it is advisable to check our website for the most up-to-date warranty terms and conditions.

Thank you for choosing LightingNBeyond.com for your lighting needs. We appreciate your trust in our products and look forward to brightening your world.